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Take-away furniture/Transportation

Please bear in mind:

You become the owner of the merchandise at the cash till and/or collection ramp and are therefore responsible for it (Section 269 Commercial Code (BGB)). Mistakes are often made when picking up furniture, which could be easily avoided by observing the following: 

  • Make sure your order is complete and free of damages.
  • Take great care when transporting any furniture you have collected and use suitable means of transportation. Make sure you secure the merchandise firmly where it cannot slip, and protect it against moisture. No claims for compensation whatsoever can be asserted for damages that occur during transportation.
  • At least two people are necessary for transporting and/or assembling larger pieces or items of furniture.
  • Do not remove the packaging until you have reached your destination and/or place of assembly.
  • Open the packaging very carefully to avoid damaging the parts inside. Do not use sharp or pointed objects to puncture the packaging.
  • Make sure you keep the packaging if the product is damaged.
  • Please check the packaging prior to disposal. There might be some small parts, hardware, assembly instructions, etc. left inside.
  • Please consult a professional if you are in any doubt.


Make sure you measure the area/installation location carefully prior to purchasing the furniture. Bear in mind that the furniture may not fit exactly, since floors, walls and ceilings are generally not flat.

Any renovation, conversion or painting work should be completed prior to assembling the new furniture.

When bringing your new furniture into the house, it is your own interests to ensure that the routes are clear, to avoid any damages to doors, corridors, stairs and walls, and that the rooms are free of obstacles, such as lamps, pictures or other objects, which might be damaged during transportation.

The rooms should be sufficiently clear to provide enough space for assembling the furniture.

Curtains, lamps and pictures should not be hung before the new furniture has been assembled.

Even if you are adept, please always read the assembly and installation instructions before starting. If you are unclear about anything, please contact the Service department at your furniture store.

Secure the help of at least one other person if you are assembling larger pieces or items of furniture that might slip or tip over.

Right from the start of assembly, the parts of the items of furniture must be aligned straight. You may need to assemble them on bases, such as cupboard plinths. This means that they may not be "re-shaped" using force or installed at a slant. Otherwise, subsequent damage may occur; the furniture may tip over, jam, squeak, scratch or warp, or the material may even break.

Make sure you observe any additional product information, instructions for use, cleaning and care tips.

Compliance with the installation and assembly instructions issued by the manufacturer is mandatory.

If wall mounting is necessary/stipulated, please observe the wall mounting instructions issued by the manufacturer. When planning your furnishings or prior to assembly, at the latest, check that the wall can bear the weight of the furniture. The wall mounting materials supplied by the manufacturer are only suitable for use in solid brick walls. If in doubt, contact an expert, especially if you are assembling furniture for small children.

The furniture must not be placed too close to radiators or sources of light. Make sure you leave enough clearance to the wall and sufficient space for air to circulate, especially in new buildings. Make sure that damp rooms are heated and dry before moving in, to avoid mould formation.

Please accept that we cannot give any warranty for transportation and/or assembly errors beyond our control.