The invoice date marks the start of the statutory two-year warranty period for the first owner. In Germany, we offer an extension of three years above and beyond this two-year warranty period on our DIALOG and STEFFEN brand products.
This warranty only covers private living areas and the materials that are used, surface characteristics, functional reliability and proper processing in line with industrial series production procedures and/or standards.
On top of the statutory two years, we offer a further eight-year warranty for “yourJOYce” under our SELECT brand. This warranty is only valid for private homes and covers the functional reliability and proper installation of the hardware and its proper workmanship in line with industrial series production procedures and/or standards.
For technical reasons, tolerances on furniture and/or parts of furniture cannot be avoided during industrial series production. As long as the colour, dimensional and structural deviations/tolerances are within standard national and international limits, they are deemed to be "typical characteristics of the merchandise".
Subsequent orders and modifications can only be guaranteed until the date on which production of a model or colour/finish variant or design is discontinued, as is customary in this sector of industry.
Claims can only be asserted against the defective part and not against the entire scope of supply. The warranty lapses if the furniture is sold on. The warranty claim includes the rectification of the material defect, and must be channelled through the retail partner. Any claims above and beyond the aforementioned cannot be asserted on grounds of this warranty. This applies, in particular, to claims for reimbursement of expenses or claims for compensation of damages.
In the event of a substantiated warranty claim and/or the replacement of a defective part, the follow-on warranty applies only to the replaced new part and not to the entire item of furniture/room. The aforementioned provisions are without prejudice to the statutory warranty entitlements, such as to subsequent performance, rescission or claims for damages.
Please keep all the documentation, and especially the assembly instruction and the corresponding manufacturing label/product labels, in a safe place. If the furniture is assembled by a retail partner, please also keep the acceptance and/or service report.
Distance for assessing the defect: 70 cm in diffuse lighting conditions (cloudy sky, no additional light sources/spots)
The reason for complaint must be immediately obvious to an amateur
The surface must feel smooth when stroked with the palm of the hand
Question: does the complaint refer to fronts or parts that are not directly visible and/or are secondary? In new condition, the furniture must appear harmonious and free of defects overall when viewed at a distance of 2-3 metres. Is the reason for complaint substantial or not?
Compliance with the following is very helpful to ensure the quickest possible assistance in the case of damages: